Privacy Policy

This Privacy Policy describes how Vox Pharmaceutica GmbH ("Vox Pharmaceutica GmbH," "we," "us," or "our") collects, uses, discloses, and protects the personal data of individuals who visit our website (the “Website”), purchase our products, use our services, or otherwise interact with us. We are committed to protecting your privacy and complying with applicable data protection laws.

We have appointed a Data Protection Officer to oversee our handling of personal data. You may contact the Data Protection Officer by email at or in writing at our head office address below.

1. Data Controller:

1.1. Vox Pharmaceutica GmbH, a company incorporated in Germany, VAT ID: GB396539735, whose registered office is at Schönhauser Allee 163, 10435 Berlin, is the Data Controller. You may contact us via email at or via the contact form on our Website.

 2. Collection of Personal Data:

2.1. We may collect personal data directly from you when you voluntarily provide it to us, such as when you create an account on our Website, fill out forms on our Website, contact us via email or phone, or request information about our products and services. The types of personal data we may collect include your name, email address, phone number, and any other information you choose to provide.

2.2. We may also collect personal data automatically when you interact with our Website. This may include your IP address, device information, browser type, log and usage data, and browsing behaviour. We use cookies and similar technologies to collect this information. Please refer to our Cookie Policy below for more details.

2.3 We may also request information such as physical address or billing information, transactional information, payment information (for example, in certain cases we process your payment method and credit card number), and additional authentication information (such as copies of your government issued ID, passport, or driving license, as permitted by applicable laws).

2.4 We do not knowingly collect information from children or other persons who are under 18 years old via our website. If you are under 18 years old, you must not submit any personal information to us directly or subscribe to our services.

3. Use of Personal Data:

3.1. We use the personal data we collect for the following purposes:

a)    To provide and maintain our products and services, including responding to your enquiries and fulfilling your requests;

b)   To personalise and improve your experience on our Website;

c)    To send you marketing communications, updates, and promotional materials, if you have opted to receive them;

d)   To analyse and understand how our Website is used, diagnose technical issues, and improve our Website's functionality and performance;

e)    To comply with applicable laws, regulations, and legal obligations;

f)     To protect our rights, property, and safety, as well as the rights, property, and safety of our users and the public;

g)    Communicating with you about activities on our Website and policy changes;

h)   Processing your financial information and other payment methods for products purchased;

i)     Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;

j)     Measuring interest and engagement in our Website and short-term, transient use, such as contextual customisation of ads;

k)   Undertaking research for technological development and demonstration;

l)     Improving, upgrading, or enhancing our Website;

m) Ensuring internal quality control;

n)   Verifying your identity and preventing fraud;

o)   Debugging to identify and repair errors that impair existing intended functionality;

p)   Enforcing our terms and policies;

q)   Furnishing you with customised materials about offers, products, and services that may be of interest, including new content, product, or services; and

r)    Protect your vital interest or as may be required for the public good.

3.2. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

4. Legal Basis for Processing Your Personal Data:

4.1. Where relevant under applicable laws, all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the basis that:

a.     you have provided your consent for us to use your personal information for a specific purpose;

b.    our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g., to provide you with products or services which you have requested);

c.     the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g., fraud prevention); or

d.    the processing is necessary to support our legitimate interests as a business (e.g., to improve our services to you), subject to your interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.

5. Disclosure of Personal Data:

5.1. We may share your personal data with third parties in the following circumstances:

a)    With service providers and business partners who assist us in delivering our services and operating our business, subject to appropriate confidentiality and security measures;

b)   With competent authorities, law enforcement agencies, or other third parties if required by law or necessary to protect our rights, property, or safety, or the rights, property, or safety of others;

c)    With your consent or at your direction; and

d)   Third parties as part of a merger or acquisition.

5.2. We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

6. Data Retention:

6.1. We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you), which includes (but is not limited to) the period during which you use our Website. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Data Security:

7.1. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights:

8.1. Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are as stipulated below;

a)              Rights to be informed.

b)             Right of access.

c)              Right to rectification.

d)             Right to erasure.

e)              Right to restrict processing.

f)               Right of data portability.

g)              Right to object to processing.

h)             Right to withdraw consent to processing.

i)               Right to make a complaint to the data protection authorities.

8.2. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

8.3. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

8.4. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9. How and Where Do We Store or Transfer Your Personal Data

We will store some of your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation. We may store some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the EU GDPR and/or to equivalent standards by law. Transfers of personal data to the EEA from the UK are permitted without additional safeguards. We may store some or all of your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation.

10. Changes to This Privacy Policy:

We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified through our Service or by other available means and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.


Cookies Policy

We at Vox Pharmaceutica GmbH (“we,” “us,” or “our”) use cookies to improve your website experience, to assess content usage, and to support the marketing of our services. We want to be completely transparent about the cookies we use and to make their control as easy as possible for you. This Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the website (the “Website”), your choices regarding cookies and further information about cookies.

1.    What is a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the Website name and some digits and numbers.

2.    Why do we use cookies?

We use cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to better understand your use of our website, to track and target the interests of our Users, and to enhance the experience of Users on our website. Third parties serve cookies through our website for advertising, analytics and other purposes. Generally, we use cookies for purposes including but not limited to:

a.     Session Management: Ensuring seamless navigation and user interactions throughout the website, including the shopping cart and checkout process.

b.    Personalisation: Enhancing the user experience by providing personalised content, product recommendations, and tailored offers based on user preferences and behaviour.

c.     Website Functionality: Remembering user preferences, language settings, and display options to provide a customised experience.

d.    User Authentication: Facilitating secure access and protecting sensitive information.

e.     Analytics and Performance: Tracking website traffic, user interactions, and performance metrics to analyse and improve our website's effectiveness.

f.      Advertising and Remarketing: Delivering targeted advertisements and remarketing campaigns across different platforms based on user interests and behaviour.

g.     Affiliate Marketing: Tracking referrals from affiliate partners to ensure accurate commission calculations for successful referrals.

h.    Social Media Integration: Integrating social media plugins to enable users to share content and engage with social media platforms directly from our website.

i.       A/B Testing: Conducting A/B testing to compare different website versions and measure the impact of changes on user behaviour.

The cookies we use

We use the following sets of cookies;

a.    Necessary cookies

These cookies are important to the underlying operation of the website, supporting important functionality such as shopping baskets and the technical operation of the website to ensure it performs how you would expect.

b.    Website experience cookies

These cookies are used to support your experience on the Website and include user-selected options, Website navigation aids, etc. Generally, no personally identifiable data is collected with these types of cookies.

c.     Performance & operation cookies

These cookies are used in the management of the Website and include customer surveys, recording visitor numbers and other web analytics. Limited identifiable data may be collected.

d.    Marketing, targeted advertising cookies

These cookies are used to track browsing habits and activity. We use this information to enable us to show you relevant/personalised marketing content. Using these types of cookies, we may collect personally identifiable information and use this to display targeted advertising and/or share this data with third parties for the same purpose. Any activity tracked and recorded using these cookies maybe shared to third parties.



3.    What to do if you don’t want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

How can I control cookies?

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of desktop browsers.

Please be aware that restricting the use of cookies may affect the features available to you.

Notice about Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. This website does not currently respond to DNT requests. However, you may opt-out of tracking on this website, including analytics (and tailored advertising if you are visiting from outside the UK), by changing your cookie settings.

A uniform standard has not yet been adopted to determine how DNT requests should be interpreted and what actions should be taken by websites and third parties. We will continue to review DNT and other new technologies and may adopt a DNT standard once available.

4.    Duration of cookies stored on your device

The duration of storage of cookies on your device may vary, depending on the category to which they belong: temporary or permanent.

Temporary cookies

We use temporary cookies on our website to allow you to browse without interruption. We may also use temporary cookies for internal reporting purposes. After your browsing session ends, this type of cookie does not store any information on your hard drive.

Persistent cookies

Some of our analytics cookies and certain third-party cookies are persistent cookies. They allow us and third parties to understand visitors’ browsing behaviour over a longer period of time, to provide you with additional features related to your use of the website, the content that you have saved or stored through them, as well as for advertising and marketing purposes. Depending on their function, this type of cookie may persist for different lengths of time ranging from several hours, to a week, or even several years. This type of cookie will persist after you end a browsing session and can be used by our us or third parties to recognise your device when you begin a new browsing session.

5.    How often will you update this Cookie Statement?

 We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Policy indicates when it was last updated.

6.    Contact us

If you have any questions about our use of cookies or other technologies, please email us at [email protected].